How to embed security awareness in business processes

All businesses have processes for their operations. These can be production, sales, support, IT, procurement, auditing, and so on.

All businesses also need risk management. Traditional risk management has focused on financial risks, as well as HSE risks. These governance activities are also legal requirements in most countries. Recently cybersecurity has also caught mainstream attention, thanks to heavy (and often exaggerated) media coverage of breaches. Cyber threats are a real risk amplifier for any data centric business. Therefore it needs to be dealt with as part of risk management. In many businesses this is, however, still not the case, as discussed in detail in this excellent Forbes article.

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Most employees do not even get basic cybersecurity training at work. Is that an indicator that businesses have not embedded security practices in their day-to-day business?

  1. One common mistake many business leaders make is to view cybersecurity as an IT issue alone. Obviously, IT plays a big role here but the whole organization must pull the load together.
  2. Another mistake a leader can make is to view security as a “set and forget” thing.  It is unlikely that this would be the case for HSE risks, and even less so for financial risks.

The key to operating with a reasonable risk level is to embed risk management in all business processes. This includes activities such as:

  • Identify and evaluate risks to the business related to the business process in question
  • Design controls where appropriate. Evaluate controls up against other business objectives as well as security
  • Plan recovery and incident handling
  • Monitor risk (e.g. measurements, auditing, reporting)
  • Get your people processes right (e.g. roles and responsibilities, hiring, firing, training, leadership, performance management)

What does the security aware organization look like?

Boiling this down to practice, what would some key characteristics of a business that has successfully embedded security in their operations?

Cybersecurity would be a standard part of the agenda for board meetings. The directors would review security governance together with other governance issues, and also think about how security can be a growth enhancer for the business in the markets they are operating.

Procurement considers security when selecting suppliers. They identify cybersecurity threats together with other supply chain risks and act accordingly. They ensure baseline requirements are included in the assessment.

The CISO does not report to the head of IT. The CISO should report directly to the CEO and be regularly involved in strategic business decisions within all aspects of operations.

The company has an internal auditing system that includes cybersecurity. It has based its security governance on an established framework and created standardized ways of measuring compliance, ranging from automated audits of IT system logs to employee surveys and policy compliance audits.

Human resources is seen as a key department for security management. Not only are they involved in designing role requirements, performance management tools and training materials but they are heavily involved in helping leaders build a security aware culture in the company. HR should also be a key resource for evaluating M&A activites when it comes to cultural fit, including cybersecurity culture.

If you are looking to improve your company’s cybersecurity governance, introducing best practices based on a framework or a standard is a great starting point. See How to build up your information security management system in accordance with ISO 27001 for practical tips on how to do that.

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